❓ Why Did My Membership Suddenly Disappear or Expire?

❓ Why Did My Membership Suddenly Disappear or Expire?

****

If your membership service has unexpectedly disappeared or expired, please follow these steps to check and resolve the issue:

✅ Solutions

****

📌 1. Verify That You Are Using the Correct Login Account

• After updating the client, you may need to log in again.

• Ensure you are logging in with the correct account. For example, you may have previously used Phone Number A but mistakenly logged in with Email B after updating.

• If you do not remember your membership account or cannot locate the correct login credentials, please contact our support team for assistance in recovering your account.

📌 2. Check for Any Violations of the User Agreement

• If your account has been flagged for misuse or violations of the user agreement, your membership may have been suspended or revoked.

• Contact our support team to verify your account status and explore possible solutions.

📌 3. Accidental Account Deletion

• If you accidentally deleted your account, causing your membership to disappear, you can request account reactivation by contacting Skyline customer support.

📢 Need further assistance? Contact the Skyline support team anytime—we’re here to help!

Updated on: 07/03/2025