Skyline VPN Connection Issues: Troubleshooting Guide

Skyline VPN Connection Issues: Troubleshooting Guide

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If you are unable to connect to Skyline VPN or experience no internet access after connecting, please follow these steps to identify and resolve the issue:

Possible Causes & Solutions

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1️⃣ ** Poor Network Connection **

✅ Solution:

• Switch to a different Wi-Fi network or use 4G/5G mobile data, then try reconnecting.

2️⃣ **Outdated VPN Client **

✅ Solution:

• Download and install the latest version from the official website.

3️⃣ ** Account Issues **

✅ Solution:

• Log out and sign back in to ensure your account is active, then try connecting again.

4️⃣ **Firewall Blocking VPN Connection **

✅ Solution:

• Check Windows Firewall/Security settings to ensure Skyline VPN is not blocked.

• Go to Control Panel → Windows Firewall → Allow an app through Firewall, and ensure Skyline VPN has network access.

5️⃣ **Antivirus Interference (e.g., 360 Security Software) **

✅ Solution:

• Uninstall 360 Security Software (known to interfere with VPN connections).

• Restart your computer and try connecting again.

6️⃣ **Conflicts with Other VPN Software **

** **✅ Solution:

• Remove any other VPN applications to prevent conflicts.

7️⃣ ** Interference from Game Accelerators **

✅ Solution:

• Uninstall any game acceleration software, then restart your device and try again.

8️⃣ **Missing or Corrupt System Components **

✅ Solution:

• If using a modified, stripped-down, or unofficial version of Windows, essential VPN components may be missing.

• Install the full version of Windows 10 or Windows 11 and update to the latest system version.

If the issue persists, please contact **Skyline Support **for further assistance.

Updated on: 21/04/2025