Missing Membership After Skyline VPN Upgrade? Here’s How to Fix It

Missing Membership After Skyline VPN Upgrade? Here’s How to Fix It

If your membership status appears missing after upgrading Skyline VPN, don’t worry—your membership is still active. This issue may be caused by a display error.

Possible Causes & Solutions

1️⃣ App Reinstallation Created a Trial Account
✅ Solution:
-Go to "Account Management"
- Log out of the current account
-Sign back in using your original account

2️⃣ Different Login Credentials Used
✅ Solution:
-Your membership is linked to your original login method, not your device.
-Ensure you are logging in the same way you did when purchasing the membership.(Example: If you initially signed up with an email but now log in using a phone number, your membership won’t be recognized.)
-Try logging in with your original account details.

3️⃣ Forgot Username & Password
✅ Solution:
-If you completely forgot your login credentials, provide:
A screenshot of your payment receipt
Your current account details
-Contact Skyline Support to transfer your membership.

📩 Need Help?
Contact our online support team. If no agents are available, leave a message—we’ll get back to you as soon as possible.

Updated on: 07/03/2025