Unable to Use the Windows Client?

Unable to Use the Windows Client?
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Skyline currently supports Windows 10 and Windows 11.
If you are experiencing issues using the Windows client, it may be due to the following reasons:

1️⃣ Outdated Client Version
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🔧 Solution:
Uninstall the old version and update to the latest version.

2️⃣ System Time Synchronization Issue
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🔧 Solution:
1.Click the Windows icon → Settings → Time & Language → Date & Time
2.Enable automatic time synchronization and time zone adjustment
3.Click Sync now

3️⃣ Interference from Other Virtual Network Adapters
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Other virtual network adapters may be occupying resources, preventing Skyline’s network adapter from functioning properly.

🔧 Solution:
Close all acceleration software completely.
Check and uninstall any virtual network adapters and related software (e.g., VMware, VPN accelerators).

Steps:
1.Open Control Panel → Network and Sharing Center
2.Click Change Adapter Settings
3.Identify and uninstall any running **virtual network adapters **and their corresponding software

4️⃣ Interference from Antivirus Software
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Certain antivirus programs may disrupt Skyline’s functionality.

🔧 Solution:
Uninstall antivirus software such as 360 Security, Huorong, Tencent Manager, Kingsoft Antivirus, McAfee, etc.
Then, uninstall Skyline, restart your computer, reinstall Skyline, log in, and select a node to enjoy unrestricted internet access.

Updated on: 06/03/2025