🌐 Windows Client DNS Resolution Issue? Here’s the Solution!

🌐 ** Windows Client DNS Resolution Issue? Here’s the Solution!**

If you encounter ** DNS resolution failure **while using the Skyline VPN Windows client, it may be caused by the following reasons:

📶 ** Poor local network quality**, leading to unstable connections.
🚫 ** Local network restrictions**, blocking the DNS resolution of Skyline’s service interface.

✅ Solutions

1️⃣ Try Reconnecting Multiple Times
Due to network fluctuations, you can attempt to log in multiple times or ** switch to different server nodes** to establish a stable connection.

2️⃣ Change DNS Servers to Improve Resolution Success Rate
Manually update the DNS settings on your ** Windows device**:
-Recommended DNS Addresses:
119.29.29.29 (Tencent Public DNS)
223.5.5.5 (Alibaba Public DNS)

Steps to Change DNS Settings:
1.Open Control Panel → Network and Internet → Network and Sharing Center
2.Click Change Adapter Settings
3.Right-click on your ** active network connection** and select Properties
4.Select Internet Protocol Version 4 (TCP/IPv4) and click ** Properties**
5.Choose Use the following DNS server addresses, enter the recommended DNS values, and click OK

3️⃣ Switch to Another Network Provider
If your ** ISP (Internet Service Provider) has restricted certain DNS resolution services, try connecting via ** mobile hotspot or ** an alternative Wi-Fi network** to check if the issue persists.

4️⃣ Restart Your Modem and Router
**Power off your modem and router **for at least 10 seconds, then restart them to refresh your network environment.

📢 ** Still experiencing issues? **Contact **Skyline Support **for further technical assistance!

Updated on: 06/03/2025